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Comprehensive Anti-Harassment Policy for Catervalley Online Catering Service

Introduction:

At Catervalley, we are deeply committed to providing a secure and dignified online catering environment that upholds the well-being and respect of every individual. Our Comprehensive Anti-Harassment Policy is the cornerstone of our pledge to ensure a positive user experience, free from harassment. This policy stands firm against all forms of harassment and delineates our approach to preclude and address any such conduct within our services.

Harassment, whether based on sex or any other grounds, is strictly forbidden across our platform. This extends to everyone involved, from delivery professionals to customers and company personnel, with a clear emphasis on legal compliance. Any harassment incident, whether experienced by drivers during their service or by customers through interactions with our service providers, must be navigated as per the guidelines of this policy.

Catervalley is committed to providing an environment free of sexual and other forms of harassment. Accordingly, those utilizing the online-enabled application or platform are prohibited from engaging in sexual or other harassment, and this prohibition applies to both delivery professionals and any third party using the platform, including delivery recipients/customers. In addition, this policy applies to Company employees and any other person who a delivery professional may encounter while using the platform. In many instances, committing acts of sexual or other harassment is also a violation of law.

If a driver experiences harassment from a customer, another driver, or a third party (including but not limited to Company employees and employees of restaurant partners) while engaged on the app or relating to the performance of services arranged through the platform, the procedures in this policy should be followed. Similarly, if a customer experiences harassment by a driver that relates to a transaction or service arranged through the platform, the procedures in this policy should be followed.

Policy Statement:

Harassment, discrimination, and disrespectful behavior are strictly prohibited in our online catering service. We define harassment as any unwelcome conduct based on a protected characteristic, including but not limited to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by applicable law. This includes behavior that creates a hostile, intimidating, or offensive environment.

Examples of prohibited conduct include, but are not limited to:

  • Verbal harassment, such as derogatory remarks, slurs, or jokes based on protected characteristics.
  • Non-verbal harassment, such as offensive gestures, images, or symbols.
  • Sexual harassment, including unwelcome advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature.
  • Cyberbullying, including harassment or intimidation through online platforms, social media, or digital communication channels.
  • Retaliation against individuals who report harassment or participate in the investigation of harassment allegations.

Scope:

This policy applies to all individuals who interact with our online catering service, including employees, customers, vendors, partners, contractors, and any other stakeholders. It covers all forms of communication and interaction within our digital platforms, including but not limited to our website, social media channels, email, and messaging systems.

Responsibilities:

Management: Company management is responsible for setting the tone for a respectful workplace culture, enforcing this policy, and providing training and resources to prevent harassment.

Employees: All employees are expected to familiarize themselves with this policy, treat others with respect, and report any incidents of harassment promptly to their supervisor, manager, HR department, or through designated reporting channels.

Customers, Vendors, and Partners: We expect all individuals who engage with our online catering service to adhere to this policy and to treat others with respect and professionalism at all times.

Reporting Procedure:

Anyone who believes they have been harassed or subjected to retaliation in violation of these policies, or who is aware of such behavior against others, should immediately submit a complaint through the website /contactus/. If a driver or customer is unable to submit complaint electronically, you may send a written complaint to 303 Almaden Blvd, STE 160, San Jose CA 95110, attention Human Resources, making sure to include your full name, phone number, and email address associated with your account.

When a report is received, the Company will conduct a fair, timely, thorough, and impartial investigation that provides all parties appropriate due process and reaches reasonable conclusions based on the information collected. The Company will maintain confidentiality surrounding the investigation to the extent possible and to the extent permitted under applicable law.

The Company expects all drivers and customers, as well as all Company employees to the extent relevant, to fully cooperate with any investigation conducted by the Company into a complaint of prohibited sexual harassment or retaliation. Failure to cooperate by a driver or customer may result in termination of access to the app, and failure to cooperate by an employee may result in termination of employment.

Consequences of Violations:

Violations of this Anti-Harassment Policy may result in disciplinary action, up to and including termination of employment, termination of business relationships, or legal action, depending on the severity and nature of the violation. We are committed to enforcing this policy consistently and fairly to ensure a safe and respectful environment for all individuals.

Training and Education:

We will provide regular training and education to employees, managers, and other stakeholders to raise awareness about harassment, discrimination, and respectful workplace behavior. Training may include information about identifying harassment, reporting procedures, bystander intervention techniques, and our commitment to maintaining a harassment-free environment.

Conclusion:

CaterValley remains unwavering in its commitment to foster an atmosphere of respect, dignity, and inclusivity. By implementing and adhering to our Comprehensive Anti-Harassment Policy, we aim to cultivate a service environment that is not only safe but also empowering for everyone. We thank you for your dedication to nurturing a culture that champions respect and professionalism, ensuring that every interaction through CaterValley is marked by integrity and a harmonious experience for all.